Return Policy

**Return Policy**

At Loaeyes, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a straightforward and hassle-free return process.

**Free Returns & Refunds**
We provide free returns on all eligible items. You may return your purchase within 30 days of the delivery date for a full refund to your original payment method. No restocking fees will be charged.

**Conditions for Returns**
To qualify for a return, items must be unused, in their original condition, and include all original packaging, tags, and accessories. Please ensure that the product is not damaged or altered after receipt.

**How to Initiate a Return**
1. Contact our customer service team via email or phone to request a Return Merchandise Authorization (RMA) number.
2. Pack the item securely in its original packaging, including all accessories and documentation.
3. Clearly write your RMA number on the outside of the package.
4. Ship the package to the address provided by our support team.

**Refund Processing**
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days, and a credit will automatically be applied to your original method of payment.

**Contact Information**
For any questions or assistance regarding returns, please reach out to us:

**Company Address:**
No. 88, Zhongguancun Street, Haidian District, Beijing

**Email:**
treasure@loaeyes.com

**Phone:**
+86 17585684149

We are here to help and ensure your experience with us is nothing short of excellent.